Refund policy
Effective Date: May 8, 2025
Last Updated: May 8, 2025
We want you to be completely satisfied with your purchase from Wheezi. If you're not happy with your product, please review our return and refund policy below.
🔄 Returns
We accept returns within 30 days of the delivery date if the following conditions are met:
– The item is unused, in original packaging, and in resalable condition
– Return shipping costs are the responsibility of the customer (unless the product is defective or incorrect)
– Items that are used, damaged, or modified are not eligible for return unless they arrived defective
– A 10% restocking fee will be applied to all approved returns (excluding defective or incorrect items)
To initiate a return, email support@wheezi.com with your order number and reason for return. We’ll send you return instructions.
💳 Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
If approved:
– Refunds are issued to your original payment method
– A 10% restocking fee will be deducted from the total refund (unless exempt)
– Refunds are typically processed within 5–10 business days
❌ Non-Refundable Items
We do not accept returns or issue refunds for:
– Subscription payments (after billing)
– Gift cards
– Digital/downloadable products
– Items marked as final sale
– Products damaged from misuse or tampering
🔁 Exchanges
We only replace items if they arrived defective or damaged.
To request an exchange, email us within 7 days of delivery.
📦 Return Shipping Address
Please send all approved returns to:
Wheezi Returns Dept.
122 W Downer Place, Ste D
Aurora, Illinois 60506
Include your order number inside the package.
🕒 Late or Missing Refunds?
If you haven’t received a refund yet:
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Double-check your bank account
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Contact your credit card provider — it may take time to post
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Still no luck? Email us at support@wheezi.com